Helping Hands: Rapid Dynamics solution to support the shielding
Video
24th June 2021
In this video, Gavin Bell, Enterprise Architect at Global IT Solutions, and Linda Johnston, Business Strategy Manager at North Lanarkshire Council, discuss Helping Hands – a contact management solution that is designed to track both the outreach contacts with vulnerable people and also identify their specific needs.
The session includes:
An overview of the experience of developing the solution in Customer Engagement, including the rapidly changing requirements
A timeline of the development and what this meant for the most vulnerable
A demonstration of the system (using randomised test data)
North Lanarkshire’s viewpoint on what this solution delivered and how it helped them maintain a supportive approach to their most vulnerable citizens
Gavin is a highly skilled and experienced IT Leader with over 30 years experience across a number of roles from application development & testing, system design, IT Architecture, pre and post sales support, Account CTO and now Enterprise Architecture. In the last 5 years has been involved in several large digital transformation projects within the public sector in Scotland and is currently working with North Lanarkshire Council on the deployment of Microsoft 365, migration to Azure, deployment of Dynamics 365 and the implementation of the BI Hub.
Linda Johnston
Business Strategy Manager at North Lanarkshire Council
As the Business Strategy Manager at North Lanarkshire Council, Linda has extensive experience of change and transformation programmes, redesigning public sector services to meet the varying needs of service users and communities. Linda has chaired national policy groups and has delivered high profile events including the Commonwealth Games 2014 and European Championships 2018. Currently leading the council’s digital change programme, at the start of the Covid-19 outbreak, Linda led the strategic discussions to source a solution to support the needs of the communities across North Lanarkshire and to support other councils in their quest for similar support mechanisms.
Susan Cloke
Business Manager - Metrics at North Lanarkshire Council
Susan Cloke has worked in local government for 35 years in a range of roles, originally training as a planner before moving into regeneration policy and then corporate and community planning. Susan is currently based within the Chief Executive's Office and leads the business intelligence function within the Business Solutions Team in North Lanarkshire Council, taking responsibility for the corporate intelligence function linked to business planning, improvement and performance. Susan also provides strategic support to the Children's Services Partnership and the Community Justice Partnership and supports the development and delivery of the Council's improvement programme. Outside work Susan is an avid Glasgow Warriors and Scotland rugby supporter, as well as a keen gardener.
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